Guestbook

All of your staff were polite, friendly and a joy to deal with.

Sehr freundliche und Hilfsbereite Mitarbeiter - von der Tür bis zum Reinigungspersonal. Top!

We were pleased to be offered a kettle and mugs to make tea in our room. However the tea bags were not replaced each day and the mugs were removed. I asked three times to get them replaced which is not really good enough.

Round bed terrible idea not enof watter for the night for what we paid the shower head is to big for the small space but does not even have presure 500mdollars a night and break fast not included what an abuse

Trato correcto y mucha educación

Thank-you to all the staff - all were smart, friendly and helpful

The service has been top-notch throughout. The entire hotel staff is very attentive, friendly, and the turn down service always adds a pleasant surprise for the evening, which was much appreciated.

Great desk staff and breakfast staff. Friendly, accomodating, cpable.

Felicitaciones

Muchas gracias todo el personal muy atento, observando inmediatamente las necesidades de los huespedes.

Excelente la atención de todos en el hotel

Excelente la atención de todo el personal

Tuvimos una estadía maravillosa. Queremos agradecer a todo el equipo por la excelente atención, la amabilidad y la disposición en todo momento. El servicio fue impecable y cada detalle hizo que nuestra experiencia fuera aún más agradable.
Un lugar al que sin duda volveríamos y que recomendamos.

I'm happy to stay this hotel every time.

Complimenti alle organizzatrici che hanno saputo gestire ogni situazione ed imprevisto addirittura anticipando i nostri bisogni ed accorgendosi al posto nostro di alcuni dettagli da migliorare. Tutti gli ospiti hanno fatto i complimenti sia per la location che per il cibo. Noi vi ringraziamo per aver reso il nostro matrimonio perfetto

The shower was not intuitive to operate. Would recommend some written instructions to help guests be able to better enjoy.

Had difficulty getting hot water from overhead unit.

The service at the CM was outstanding! I received excellent suggestions on restaurants, and help on how to use the subway. The housekeeping staff were all so helpful and efficient. Our room was lovely and extremely comfortable. I would highly recommend this hotel to anyone staying in Milan

Amabilidad total por parte del personal del hotel y del Chofer Alessandro que nos llevó desde el aeropuerto hasta el hotel

Staff was excellent

Simone was very helpful with restaurant recommendations and at check in. Other front desk staff were also very helpful for securing taxis. Your musicians made the bar area very pleasant and what we looked forward to.

Der Aufenthalt war durchweg positiv, weshalb ich die Einrichtung uneingeschränkt weiterempfehlen kann und meinen Besuch gerne wiederholen werde. Die Räumlichkeiten waren in sämtlichen Bereichen stets einwandfrei sauber und der Service durch das Personal war jederzeit äußerst zuvorkommend, wofür ich mich herzlich bedanken möchte.

Perfekt

Agradecida a toda la recepción fueron muy amables y diligentes ! Los Chicos de la puerta también comonasi los mozos del bar!! Excelente presentación para el hotel

Ottimo hotel come sempre

Merci à toute l’équipe. Tout était réellement fantastique!!

Complimenti a tutto lo staff e in particolare alla Direzione.

Très bon hotel

Un grand merci à l ensemble de l’équipe et à Secu ☺️

Superbe hôtel, bien situé, bien géré, bien équipé, élégant, digne de figurer sur la liste des Relais et Châteaux. Idem pour le restaurant, quoique un peu cher (il était pratiquement vide quand nous y avons dîné, ceci expliquant sans doute cela).

This s a magical hotel with design details that create enchanting environments every where you look.

J'apprécie la démarche, qui, pour une fois, est positive, au lieu de chercher les remarques d'amélioration.
Félicitez l'ensemble des collaborateurs qui oeuvrent au quotidien pour veiller à ce que le séjour soient un moment de détente inoubliable

Das gesamte Personal ist sehr sehr aufmerksam und freundlich.
Man fühlt sich sehr wohl.
Vielen Dank.

Very nice accommodation overall. Felt like a fairytale.

Really? 11 euros by a beverage like tonic?

Bench in sauna was broken, wiggly when you sat on it.

Qualité du petit déjeuner remarquable
Décoration des espaces communs et des chambres aussi

BRAVO QUEL ACCUEIL

Service très professionnel et amicale. L’hôtel est beau, bien décoré . Le petit déjeuner est juste excellent.

Accueil sympathique. Décor merveilleux. Service voiturier top.

Superbe séjour ! Accueil fantastique, équipe très sympathique et aux petits soins, merci encore !

Little better information about which room is qualified for the use of the Spa without an additional fee.

Le personnel est très très aimable et sympathique

Merci pour l’accueil et la préparation rapide de la chambre

This was our second stay at the hotel and we loved it just as much this time. Every member of staff was excellent and we felt very welcomed. Our observation is that upon checkout we were disappointed to see that we had an additional service charge on our bill of over 100 euros. We had charged breakfasts and drinks and included tips every time so this felt unnecessary. It was pointed out to us when we were presented with the bill so we are grateful for this transparency and when we explained that we had already paid a service charge, the extra one was removed without a problem. We would also like to note that we were confused in the spa area about the male and female sides. Maybe some more signage inside would be useful. We would also like to compliment the high standard of food and cleanliness throughout.

Un immense merci pour la délicate attention qui attendait mon mari dans la chambre le jour de son anniversaire.
Un immense merci également pour la bougie sur les mignardises au restaurant.

tout le personnel était très souriant et serviable

Really lovely stay. Disappointed that there was no access to the pool.

Établissement exceptionnel
Personnel au top et à féliciter dans tous les domaines
Merci pour tous
Laurent Delaby Porte

Vielen Dank für den schönen Aufenthalt :)

Exceto pelo fato pontual acima, a equipe foi muito cordial! Parabéns!

Beautiful hotel with a very attentive and pleasant staff.

The staff was very welcoming. It is a beautiful hotel.

Nous avons passé un weekend magnifique. Le personnel est très agréable toujours à l'écoute.
Merci également pour toutes les attentions personnalisées et les offres / cadeaux généreusement effectuées.

Blue and red lights in room was weird

Natalie on the reception was very welcoming.

Notre séjour a été parfait !
Le lieu est incroyable, la chambre et le spa ont complètement répondu à nos attentes.
Les personnes ont toutes été agréables et souriantes.
Une très belle manière de conclure notre road trip italien, alors merci !

Every person I communicate with during the stay was super friendly and professional! Many thanks!

Excellent, we are recommending to all our friends and will certainly book again

I am a travel agent and will book this hotel again for clients

From the moment I booked my room until the moment I checked-out, the staff at your property was outstanding -- professiional, friendly and knowledgeable. The hotel and spa are lovely but it is your staff that makes it truly special!

In our bedroom we had no hot water and the television didnt work
The breakfast perhaps could do with more staff as things kept running out.
We mainly had a lovely stay at your hotel and would return

Very enjoyable stay, great service, great hotel - many thanks.

Il team di Simona e Simona è stato eccezionale, nel rispondere ed anticipare le nostre richieste e continui cambi di programma - grazie!

Un servizio cortese, raffinato, impeccabile. Grazie di vero cuore!

The customer service was excellent and the property is beautiful.

my observations are as per aforementioned text otherwise all very well . . .

the drinks are too expensive in your bar. they were average in quality. the atmosphere was very nice, however

Sie haben zu einem tollen Aufenthalt in Mailand beigetragen! Vielen herzlichen Dank!

Staff disponibile e super professionale, ambiente caldo ed accogliente.
E’ la mia prima scelta per i soggiorni milanesi

Grazie di cuore ancora a Simona Elia e Sara Sperindio per la gentilezza, la disponibilità e l’attenzione dimostrate sia nell’aiutarci a organizzare l’evento, sia nel supportarci il giorno stesso.

Un grazie anche allo staff che si è occupato del buffet, per la cordialità e la precisione.

Tutto perfetto.

everyone is great and motivated !

grazie di tutto , tutto ottimo

Tutto perfetto, grazie!

Tous était parfait.
Mention spéciale à l’ensemble du personnel

Wir wurden immer sehr, sehr zuvorkommend behandelt.

Our room wasn’t ready at 14 o’clock and that was the only downside.

Stunning hotel , amazing breakfast and great service.

the service of the reception is great. especialy Athena provides to service and responsivness

Inside the room there is no privacy for the bathroom and shower. The bathroom and shower area is separate from the rest of the room by see-through glass, which can only be partially covered by a curtain. This could be a problem for some people.

La gentillesse du personnel lors du Check out était exceptionnelle

Whoever has trained the staff has done a great job. Our stay was better at Chateau Montfort than it was at other hotels of the same category. The decor at Chateau Montfort is very fresh and appealing. We also appreciated the complimentary food items like strawberries that greeted us upon our arrival. Thank you!

Special thanks to the Egyptian and Afghan staff members. They provided excellent service and made my visit very smooth and comfortable.

Staff were outstanding throughout -- especially those at the front desk. Asya and Atena were very helpful, but those are the only names I can remember. Everyone behind the desk was fantastic.

bon hôtel, agréable, bien placé, avec un personnel engagé

Fantastische Küche

We really appreciated the surprise sweets and bottle of Prosecco to acknowledge my wife's birthday. That was a complete surprise.

Per la nostra festa di addio al nubilato ci avete fatto sentire coccolate. Complimenti a tutti i membri dello staff per l'accoglienza e la simpatia.

Sehr gutes Personal. Sehr hilfsbereit und freundlich.
Zimmerupgrade - soviele wunderschöne verspielte Details.
Frühstück- sehr große Auswahl und lecker.
Produkte alle lecker und auch die Pflegeprodukte erstklassig

Vous avez une équipe extraordinaire, élégante, professionnelle et extrêmement agréable, juste un conseil surtout ne changez rien c’est parfait.

Vorrei esprimere le mie congratulazioni per l'eccellente pulizia che ho trovato sia in camera che negli ambienti comuni.

We received a gift in our room from the hotel management for a special occasion, for which we were extremely grateful.

Everyone was absolutely charming!

Noted that the tub stopper had to be pulled up and out in order for the toilet b to drain and the porcelain light fixture in the corner of the room didn’t work. Minor, minor. There s a reason why we have stayed with you all three times we have visited Milan! love your hotel! Dinner at the bar was fantastic as well!

Merci à l ensemble du personnel

Loved the decor, the wide staircase, the china. Everything is lovely.

Vorrei solo ringraziale per la professionalità riscontrata dalla richiesta di informazioni iniziale sino alla gestione dell'evento che, per quanto piccolo, è stato molto curato. Personale gentile e discreto ma molto efficiente. Location elegante, luminosa e curata nei dettagli. Cibo molto buono e ben presentato, perfetto nelle porzioni. Ringraziamo Sara, Simona e tutto lo staff.

Experiences coordinator was wonderful. Location so close to Metro and tram lines was an unexpected bonus.

The staff is superlative from greetings on entrance, front door staff, reception staff, and cleaning staff. The restaurant staff is so warm and friendly and does an excellent job for which the hotel should be justly proud. What a wonderful hotel. My room was fairly small, but magical nonetheless.

molto gentili e disponibili ad ogni richiesta

Grazie di cuore per la consueta splendida accoglienza e complimenti per la professionalità di ogni persona incontrata!

See previous note

Bravo pour l'accueil de tout le personnel. Le petit déjeuner est excellent et le cadre est magnifique. Nous avons particulièrement apprécié l'ambiance musicale du bar (pianiste) ainsi que du petit déjeuner (harpiste). Nous avons passé un excellent séjour.

To the Manager , huge congratulations on the quality and attention to detail of all members of your staff ! Everyone was so friendly and helpful and made our stay wonderful ! I will be recommending it to everyone I know !

Sempre la mia seconda casa.

Staff with high grade of attention.

If we had known that we would be the only 2 diners in the restaurant on a Saturday night I think we might have gone somewhere else……….and there were so many amuses bouches that combined with the snacks supplied with the drinks in the bar meant we couldn’t do the food real justice..

Le personnel est très attentionné et a toujours le sourire

Aisgespro hen höfliches, dem Kunden zugewandtes Personal

The staff was the highlight! They were extremely polite, well trained and polite.

Magnifique séjour tout a était parfait

See my comments previously

Servizio perfetto
Sia ricevimento che bar e auto

We had a wonderful stay last week and the staff was very lovely. I like to send special compliments to the people from reception who helped us find some nice restaurants, the guys from the bar who provide perfect service and the staff at the breakfast room, especially the tall guy we spoke to on several occasions (has family in the Netherlands) . Room was great, loved the details and also the view from our balcony on the 1st floor to the "square" inside. And we ran into an incident outside (nothing to do with the hotel) where we were helped by a doorman AND also received a card and very nice chocolates from the staff (not needed at all but very thankful you were so attentive). That said I think you can see we had a great stay in your beautiful hotel and will surely be back!

Merci à l'équipe des ventes, ils sont remarquable ! Lara Beretta WOW !

Extremely friendly and very helpful staff in all areas and an very excellent breakfast!

The point about the shower and bath situation

Fantastic place. From the moment we arrived, we were treated like royalty. We will be back!!

Ringrazio tutto lo staff per preparazione e gentilezza

You went above and beyond for us during our 5 night stay. I celebrated my birthday while we were there and every one of the staff were wonderful and helped me have an excellent day. Simone (concierge) and Saad (waiter) are two of the staff who were especially lovely. We will definitely stay again when we return to Milan,

Alle Servicekräfte, von der Rezeption, bis zum Personal an der Bar, beim Frühstück, Consierge, sehr lieb nett und zuvorkommend. Service 25 von 10 Sternen!

Desde que llegamos el recibiendo fue amable y muy bueno. Añadiendo que la chica de recepción nos habló en español y se esforzó por atendernos en nuestro idioma. Llegamos muy temprano y nos hicieron chek in desde ese momento. Todo el servicio de 10

Toller Service vom ganzen Team

All the staff were friendly. Breakfast staff and reception especially.

The deluxe room we were given did not have a shower. I would not stay in that room again and would not choose to stay in the hotel unless the room provided had a shower.

First class service

Muy buen servicio de todos en el hotel.

Vi ringrazio moltissimo per l'attenzione posta rispetto alla mia intolleranza al glutine. Purtroppo non è scontato e l'ho apprezzato tantissimo. Mi sono sentita coccolata. Grazie ancora.

Staff attento e sempre sorridente e disponibile. Molto attento e bravo il portiere di notte.

Danke für das schöne, hergerichtet Zimmer ! Es war wunderbar.

Exceptional hotel. Rooms, service and location were perfect. Dinner at Rubacuori was our best meal in Milan / Italy this trip (and we visited numerous Michelin restaurants). Menu, service, food preparation and plating, wine menu (and assistance in choosing) and value were all absolutely top class. Thank you!

Tutto perfetto
Ci si sente coccolati e c’e molta cura delle persone e dell’ambiente

Nel complesso e’ una struttura molto bella e ben tenuta

The bar menu and service was excellent and I really appreciated the live music - both the pianist and the harpist.
I didnt receive any welcome emails or contact prior to arriving - that would have been nice.
The furnishings and quirky touches were wonderful.
The breakfast was better than advertised on the British Airways website as it included full hot options as well.
The check in on arrival was personal, high quality and very welcoming.

personale reception all'arrivo e in bar

Complimenti allo staff, tutti molto gentili e sorridenti

Your staff are brilliant and their level of service, friendliness and attention to detail are exceptional. The bar staff, cleaners, front desk, people at breakfast and doorman, all great!

Merci à toute l'équipe pour l'accueil chaleureux, souriant. Nous avons été heureux d'être accueilli en français, meme si nous parlons aussi anglais, c'est très agréable. Nous avons trouvé très jolis les uniformes pastel, très coordonnés avec la décoration. Nous avons apprécié le pianiste, et la harpiste dans le salon. Ce serait difficile de nommer tous les personnes à qui nous souhaitons dire merci, car tout le monde a été très gentil, nous garderons un merveilleux souvenir de notre séjour. Nous avons apprécié l'emplacement de l'hotel idéalement situé pour visiter Milan à pied. Nous avons apprécié de revenir en métro. Merci à tous, et bonne continuation.

Tutti molto professionali e gentili

Wunderbares Personal am Empfang und in der Lobby. Danke für den großartigen Aufenthalt!

Our stay was truly lovely. We arrived in the morning on March 15 after a long flight. the reception desk was very kind and helpful in getting us sorted out!

Grazie e complimenti per tutto

Très bien le personnel

Everyone was so friendly and professional!! We will definitely come back

Personal an der Hotelbar sehr flexibel mit Getränken und sehr freundlich! (Am Abend vom 7.3.)

molto attenti alle esigenze della clientela

Well organized. Nice hospitality. Professional servise. Good breakfast.

Like this place a lot!

Dear Hotel Team,

I would like to express my sincere gratitude to all of you for your kindness and professionalism during our stay.

In particular, I want to thank the wonderful staff member who assisted us in Spanish when we requested a room change. We had initially been assigned a suite without windows, and due to my claustrophobia, this situation was very difficult for me. She handled our request with exceptional patience, understanding, and genuine empathy.

Her calm attitude and willingness to help made a significant difference for us. Changing rooms is not always easy from an operational standpoint, yet she approached the situation with kindness and professionalism at all times.

Please extend my appreciation to her personally. Experiences like this are what truly define excellent hospitality.

Thank you again to the entire team for making our stay comfortable and pleasant.

Warm regards,
Toni Badias

Ringrazio e faccio i complimenti all’organizzatrici dell’evento che sono state cortesi, gentili e puntuali

Staff was amazing !

Cleaning staff was wonderful! Doormen were very pleasant!

We had a fantastic stay at your wonderful hotel. The hotel is beautiful, but of specific note should be your amazing staff - they were each extremely helpful, professional and friendly - excellent ambassadors for your hotel. We would stay again in a heartbeat and will recommend your hotel to our friends visiting Milan. Thank you for making our stay so special.

Staff is wonderful. Everyone we spoke to was so helpful. The room felt way too small for 2 people. We were upgraded to a superior room. I don’t k ow what we would have done in anything smaller. We were there for a week and I didn’t unpack because nowhere to put my clothes.

Un magnifique séjour, rien n’a changé depuis la dernière fois. Le buffet du petit déjeuner est magnifique. Le personnel très efficace et très accueillant. Les petites attentions en chambre sont appréciées.

Personal war sehr kompetent und freundlich! Besonders der neue Kellner beim Frühstück, der auch so perfekt Deutsch sprach!!

The service was impeccable! If we expressed a need or even before we could, someone addressed it, no request was refused, if some thing wasn’t possible, a solution was suggested. Great service and great people. Storage in room 208 would have made our stay perfect. Also, in this time, at 5 stars, each bedside should have an outlet for charging phones.

The staff was incredible. We stayed for nearly two weeks and saying goodbye actually felt like I was leaving family behind. Your staff is incredible! Kudos to Sekou, Luigi, and Benji for the delicious beverages, amazing service and big welcoming smiles. We loved our stay.

Excelente todo. A la altura de lo que uno espera

Staff were very friendly and helpful.

Absolutely wonderful experience. Milan is a beautiful city and your beautiful facility only enhanced our stay. We WILL be back!

Everyone who worked at the hotel from management down to housekeeping was fantastic.

Grazie mille e stato meraviglioso

Ringrazio tutto il personale dalla reception, al ristorante, al bar per essere venuti incontro alle nostre esigenze con un bambino piccolo. Grazie a tutti e spero di poter tornare molto presto

Your staff is incredible. The service is out of this world. Everywhere in the hotel. From door men, reception, to bar staff. Well done. It is very rare to find such high level service. Amazing.

Room is great. Super clean and super cleaning. Spa is great too.

I ragazzi della reception sono stati assai cortesi

All staff very attentative.

Ringrazio di cuore Simona Elia dell'events department per la gentilezza, disponibilità, precisione e affidabilità

Absolutely lovely hotel and staff!!

Спасибо большое всем сотрудникам за отличный сервис и гостеприимство!!!!

Un piacevole ritorno nella Città ambrosiana all'insegna della competenza e della professionalità.

Très belle découverte

Great place!! Thank you

Eleganza, professionalità, gentilezza ed eleganza al massimo livello: non si può chiedere di più

Ringrazio tutto lo staff per la gentile e premurosa accoglienza, professionalità e disponibilità. Venire allo Chateau e’ come tornare a casa.

Great experience to stay at your hotel that I feel like at home .
We come for business trips and I feel that it is a great place to stay and enjoy the time spent at your place.
Personally I feel that I am in holiday.

Wir fühlen uns wie zuhause

Qualità del servizio impeccabile

非常好的入住体验，早餐食材新鲜味道好，酒店的餐厅味道也是很不错的，行李托管也是给我们提供了很大的帮助。

Bene continuate così

Das Personal war wirklich one of a kind. Alle sehr professionell und aufmerksam. Am Ende das Paket zur Weiterreise habe ich bisher erst einmal im Steigenberger in Leipzig erlebt und ich hatte das Glück schon in vielen Top Hotels zu überachten. Wirklich toll. Wir haben uns gefühlt wie in einem Film. Die Harfenspielerin im Eingangsbereich – wow!

Hotel fabuleux et service impressionnant, bravo!!!

Tout était parfait

Le personnel était remarquable, accueillant, souriant et très serviable. Les informations transmises pour visiter Milan étaient précises et très utiles. Un grand merci.

Tout était parfait et merci pour le surclassement

Very good Service!!!!!

Personnel très accueillant, service de chambre très qualitatif, chaleureux, agréable

A charming property, with impeccable service and an exquisite breakfast. We look forward to returning!

The bartenders and door attendants are always very attentive and polite.

Un service exceptionnel, tout le personnel était très poli, et très attentionné. Nous avons passé un excellent moment et remercions toutes vos équipes

Потрясающий отель,все очень понравилось,любовь. Идеальное место для дальнейших остановок в Милане!!!! Спасибо

La Struttura e tutto il personale mi hanno accolto con grande gentilezza e disponibilità, nel miglior modo possibile. Esprimo pertanto i miei più sentiti ringraziamenti, tornerò senz'altro in Hotel non appena sarò nuovamente a Milano.

Le decorazioni natalizie sono fiabesche!

Merveilleux hôtel, la décoration est incroyable !

Nous avons beaucoup apprécié la chambre, unique en son genre du point de vue décoration, la décoration féérique de l'hôtel à l'approche de Noël, la gentillesse du personnel et le buffet du petit-déjeuner, exquis et extrêmement varié.

Un soggiorno fiabesco. E' stato tutto perfetto.. dalla colazione, alla camera, all'accoglienza. Difficilmente ho trovato una qualità che si avvicinasse alla Vostra struttura.
Complimenti su tutto.
Tornerò molto presto <3

The door men and front desk staff were excellent! So helpful and friendly yet professional.
Our room was quaint and comfortable and beautifully decorated, but not having a shower was inconvenient.

Complimenti allo Staff, gentile e competente

Excellent Service and Team (Bar, Reception, Front Area and Room Service).
Food Bar excellent.

Ottimo ambiente curato, addobbi di Natale molto eleganti. Continuate così

Accueil chaleureux et belles recommanderions de restaurants de la part de Marianna

Tolles, gepflegtes Hotel. Wunderschöne Zimmer. Sehr guter, aufmerksamer Service!
Danke!

Sehr freundliches Personal

I stayed at your hotel over 7 years ago. It was beautiful & have fond memories.

Hotel con ambienti raffinati e molto particolari.
Camere curate in ogni dettaglio

The service was outstanding, especially at the bar.

Atención calidad y siempre atentos

Every staff member provided great service.

Merci pour ce séjour magique, le cadre est idyllique, le personnel d’une grande gentillesse

Magnifique petit déjeuner
Personnel très agréable

Gradevole il servizio, il personale e la posizione della struttura.

Apprezzatissimo l'upgrade nella junior suite. I tre giorni trascorsi sono stati davvero gradevoli.

Wirklich alles top!

Grazie!

Nous sommes très attaché à la qualité du service et du personnel. Le personnel en général ont été très bien. Mention spéciale pour ceux du petit déjeuner qui ont été merveilleux, merci pour leur sourire et leur service, leur état d'esprit. Nous avons ressentis avoir eu affaire à des personnes de qualité et d'intelligence. C'est vraiment ce qui plait le plus !

Merci à l'équipe, des sourires et disponibilité dès la réception, les petites attentions... continuez comme ça, et à bientôt 🙂

Tutto Il personale pur essendo di età media molto giovane li ho trovati molto preparati in tutti i settori. Complimenti!

Executive room is basic superior room on extra prices. There is no 26m2 then maybe 16. IT should be 5 star hotel and staying should be pleasant and that can’t be on so small room. 404 is not looking on pictures

Staff were lovely.

Well done. The entire experience was amazing. I truly appreciated the kindness and professionalism of everyone.

Vorrei ringraziare di cuore Simona Elia per la Sua incredibile professionalità, cura e attenzione

Complimenti a tutto lo staff, gentili, competenti. servizio cinque stelle di livello.

Décoration très raffinée
Très belle ambiance
Excellent brunch du petit déjeuner

Super netter Service und tolles Hotel

チェックインの際にピアスを落としたことに気がつき、エントランス、利用したタクシーの中を探しましたが見つかりませんでした。その後外出し、ホテルに戻ってきた際に、ベルの方が探していたものはこれですか？とピアスを差し出してくださいました。引き続き探して下さっていたことに感激し、感謝の思いでいっぱいです。当初見つからなかった際にも、私の不注意にもかかわらず、見つけられなくてごめんなさいと仰ってくださったスタッフの方の寄り添ってくださる優しさにも感激いたしました。全てのホスピタリティーの高さに感謝の思いでいっぱいです。

Surprisingly quiet! Comfortable bed. Diptyque bath products that smelled wonderful!

There was not one single drawer in the room. One pays 600 Euros per night and then you need to leave your clothes on the sofa, for that reason alone we will not be coming back. It's disrespectful.
Beyond that, the room and hotel is underwhelming compared to the impresison created on the website. I actually think you should have a website that is more faithful to the actual feeling one has when live at the hotel to avoid disappointing your guests that much.

Das Gesamtkonzept Ihres Hotels ist stimmig, der Stil ist passend zur alten Bausubstanz des Hauses, die Qualität in jeder Hinsicht sehr gut.

One of the best hotels we have stayed at, the level of service was exceptional

Walter, the general manager, was incredibly attentive and helpful to us during our stay. All the staff were pleasant, efficient and very professional. During breakfast, the woman working in the restaurant ( I didn't get her name), went out of her way to assist me and she and other staff members assisted me in bringing food to my room for my travel friend who was not well.

N

Besonders freundlich - die kleine Lunchbox für die Fahrt bei der Abreise

Superb service from everyone at the hotel, but will call out Lara and Matteo who helped us with reservations for The Last Supper and some small items we requested for our room. Their service was friendly, efficient and worthy of note. Thank you to them both.